Job Description

DIRECTOR OF COMMUNICATIONS

Salary: $115000 - $125000

Other Forms of Compensation: 20% annual bonus 

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations!  Voted Glassdoor's Employee Choice Awards -  Best Places to Work,  

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.  

Job Summary

Job Description:

The Director of Communications for Restaurant Associates will lead the development and execution of a comprehensive communications strategy that strengthens our brand, amplifies our values of CARE, enhances our reputation, and drives employee engagement across all levels of the organization.

This individual will oversee both internal communications to ensure employees are informed, aligned, and motivated, and external communications to build brand awareness for the various sectors and accounts, manage media relations, and enhance potential guest and client confidence.

As a senior leader within the company, the Director of Communications will serve as a trusted advisor to executives, guiding messaging around corporate strategy, brand initiatives, crisis communications, and community engagement.

Key Responsibilities

Internal Communications

· Build on and implement the internal communications strategy, fostering engagement, alignment, and a strong company culture.

· Lead communication planning for leadership and client announcements, organizational changes, and key company initiatives.

· Partner with HR, Culture, Operations, and Marketing to ensure team members are informed, engaged, and aligned with company vision and programs.

· Oversee internal communication channels (employee engagement app, monthly internal newsletter, quarterly client newsletter, town halls, R/A website), ensuring consistent and engaging messaging.

· Support executive communications, including individual social media posts, speech writing, talking points, and leadership messaging.

External Communications

· Build on and manage R/A’s public relations and media strategy to strengthen brand reputation and market presence.

· Serve as primary spokesperson and manage media inquiries, press releases, and crisis communication responses.

· Develop proactive storytelling to highlight company innovations, partnerships, sustainability efforts, and community involvement.

· Liaise with PR partners at all accounts to collaborate on proactive strategies.

· Cultivate and maintain strong relationships with media outlets, industry organizations, and key external stakeholders.

Leadership & Strategy

· Advise executive leadership on communication opportunities, risks, and best practices.

· Establish measurable goals and track the impact of communications initiatives.

· Lead and mentor field communications champions, ensuring high-quality content and execution across all channels.

· Oversee brand voice and messaging guidelines to ensure consistency across all platforms.

· Manage external PR agencies, consultants, and communication vendors as needed.

Qualifications

· Bachelor’s or Master’s degree in Communications, Public Relations, Journalism, or related field.

· 8+ years of progressive communications experience, with at least 5 years in a leadership role, preferably within dining, hospitality, or consumer-facing industries.

· Proven success in developing and executing internal and external communications strategies.

· Strong media relations experience and established industry contacts.

· Exceptional writing, editing, and presentation skills.

· Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.

· Strong leadership, collaboration, and people management skills.

Apply to Restaurant Associates today!

Restaurant Associates is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Associates at Restaurant Associates are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.  For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID:   1470034

Restaurant Associates  

Johanna P Heidler  

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