Job Description

We are seeking friendly, reliable, and solution-oriented Customer Support Specialists to join our growing team. In this role, you will serve as the first point of contact for customers, helping to resolve issues, answer questions, and provide a positive and professional support experience across multiple channels.
Whether you’re an experienced support professional or someone eager to start a career in customer service, we welcome candidates who are passionate about helping others and able to thrive in a fast-paced, remote environment.
Key Responsibilities
Respond to customer inquiries via email, chat, or phone in a prompt and professional manner
Assist customers with troubleshooting product or service issues
Escalate complex concerns to the appropriate internal teams
Accurately document customer interactions and resolutions
Contribute to knowledge base articles and internal documentation as needed
Maintain a high level of empathy and professionalism in all interactions
Requirements
Strong communication skills, both written and verbal
Ability to stay calm under pressure and handle multiple tasks efficiently
A customer-focused attitude with a problem-solving mindset
Comfortable using basic customer support tools (training provided)
Must have a reliable internet connection and a quiet workspace
Flexibility to work day or night shifts, including weekends if needed
Preferred Qualifications
Previous customer support or call center experience is a plus
Experience with tools like Zendesk, Freshdesk, Intercom, or similar is an advantage
Ability to communicate in multiple languages is a bonus
What We Offer
Competitive hourly rate or salary
Remote work flexibility
Paid training and onboarding
Supportive and inclusive team culture
Opportunities for growth and advancement

Job Tags

Hourly pay, Remote work, Night shift, Day shift,

Similar Jobs

Westat

MEPS - Field Interviewer Job at Westat

**28833BR****Job Title:**MEPS - Field Interviewer**Job Description:**Westat is currently seeking motivated and detail-oriented individuals to work as Field Interviewers for the Medical Expenditure Panel Survey (MEPS). MEPS is a study of health care costs and usage in...

Solomon Page

Sr Art Director, Design Lead Job at Solomon Page

...entertainment/tech client is looking for a Senior Art Director / Design Lead who pairs strategic thinking with hands-on execution. This... ...Creative Delivery: Drive projects from brief to final asset, managing timelines and ensuring work is thoughtful, on-brand, and high-quality...

Get It - Real Estate

Mortgage Sales Manager - Remote | WFH Job at Get It - Real Estate

...relationships and driving business growth? Do you thrive in a remote environment where you can leverage your expertise and make a significant... ...your deep industry knowledge and experience to make a significant impact. Employment Type: Full-Time Salary: $ 77,971.00 Per Year

Stellent IT LLC

SAP Project Manager | Remote Job at Stellent IT LLC

...leadership). Strong expertise in Order-to-Cash (OTC) and Procure-to-Pay (P2P) processes. Proven success working in Manufacturing or CPG environments (required). Hands-on experience supporting projects in Cutover / Blueprint stages. Experience managing...

Keurig Dr Pepper

Warehouse Picker Order Selector Job at Keurig Dr Pepper

...Job Overview: Warehouse Picker Order Selector - Tulsa, Oklahoma About the Role Accurately pick products by matching numbers and products using voice audio headset. Hand stack cases of product weighing up to 50 pounds repetitively from floor to over-head....

Customer Support Specialist / Agent (Day and Night Shift) Job at Sodecia, Troy, MI

eEl1RjRjT2ZYV0tYVzlVd3Q4Qkh5N2VKQnc9PQ==