Job Description

Salary: $65,000 - 85,000 per year Requirements:

• I require a minimum of 4 years of experience working in a Class 4/5 softswitch environment.
• You should possess a robust understanding of SIP, RTP, and VoIP protocols.
• A working knowledge of firewalls, routers, switches, and IP networking fundamentals is essential.
• Hands-on experience with Session Border Controllers (SBCs) is necessary.
• Familiarity with Least Cost Routing (LCR) and carrier trunking is expected.
• Demonstrated ability to collaborate effectively across various departments and engage with leadership is important.
• Experience with Metaswitch, Dialogic, Sansay, and Veraz equipment is highly sought after.

Responsibilities:

• I am looking for someone who will actively support and promote Powernet’s mission, values, and guiding principles.
• You will serve as an escalation point for Telco NOC technicians, providing advanced troubleshooting and resolutions for customer voice and SIP-related issues.
• It will be your responsibility to create and maintain training materials and process documentation to enhance NOC knowledge and improve first-call resolution rates.
• Assisting in pre-sales engineering to provide technical expertise for sales opportunities will be part of your role.
• You will design, test, and implement new voice network products, features, and integrations.
• Installing, configuring, and optimizing voice hardware and software across Powernet’s data centers (with potential occasional travel) will also be required.
• This position includes performing trunk and circuit provisioning, SIP turn-ups, and end-to-end call flow testing.
• You will manage and maintain Class 4/5 softswitches, session border controllers (SBCs), and related systems.
• Developing and executing Methods of Procedure (MOPs) for maintenance, upgrades, and deployment will be expected from you.
• Mentoring and training Voice Engineers and NOC staff to ensure operational consistency and skill development will be part of your contributions.
• Collaboration with cross-functional teams to enhance service reliability, efficiency, and innovation will be key to your responsibilities.

Technologies:

• Flow
• Hardware
• Support
• Network
• Cisco
• Linux

More:

At Powernet, we recognize that our most valuable asset is our people. We are fueled by shared objectives, an inventive spirit, and a commitment to excellence. Our collaborative environment empowers each team member to create an impact in their work and within the community. We provide a supportive, growth-oriented setting where personal and professional achievements merge to yield tangible business results.

We are offering a full-time position with a salary range of $65,000.00 - $85,000.00 per year, along with various benefits including a 401(k) plan, health insurance, dental insurance, paid time off, and professional development assistance.

As part of the application process, I would like to know how many years of experience you have working in a Class 4/5 softswitch setting, your familiarity with protocols related to VoIP, the SIP endpoints you're experienced with, your proficiency in packet capture tools such as Wireshark, and your experience with various Hosted or Premise PBX brands.

This position is remote, allowing flexibility in your work environment.

last updated 44 week of 2025

Job Tags

Full time, Remote work, Night shift,

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