Job Description

Are you passionate about uncovering what makes users tick and transforming insights into meaningful digital experiences? The Keller Group is actively seeking a strategic UX Researcher to join one of growing and established clients in the Greater Phoenix Arizona area. We’re looking for an experienced UX Researcher who thrives in a fast-paced, collaborative environment and is eager to make a tangible impact on products used by thousands.

In this role, you’ll lead rapid, iterative research across multiple clients and product teams—turning data into design direction and advocating for user needs every step of the way.

What You’ll Do

• Lead Iterative Research: Plan and execute bi-weekly research sprints, including surveys, usability tests, and preference studies across various client accounts.
• Leverage Research Tools: Manage and optimize platforms like Hotjar, Maze, and our proprietary Ladder platform to continuously gather user insights.
• Analyze & Synthesize Data: Quickly assess both qualitative and quantitative findings to identify patterns, pain points, and opportunities.
• Deliver Clear Recommendations: Translate research insights into concise, actionable deliverables such as briefs, reports, and presentation decks.
• Collaborate Cross-Functionally: Work closely with designers, product managers, and developers to validate concepts and inform product strategy.
• Champion the User: Ensure user perspectives directly influence design decisions and business outcomes—both internally and with clients.
• Communicate Insights: Present findings clearly and effectively to a variety of audiences, adapting messaging for stakeholders, designers, and developers alike.

Requirements

What You Bring:

• Education & Experience:
  
• Bachelor’s degree in a related field (or equivalent work experience)
  
• 3–5+ years in UX research, ideally within an agency or fast-paced product environment
  
• Technical Expertise:
  
• Proficiency in tools such as Hotjar, Maze, UserTesting, or similar platforms
  
• Strong grasp of research methodologies including surveys, usability testing, and preference studies
  
• Data analysis skills (both qualitative and quantitative)
  
• Communication & Collaboration:
  
• Ability to distill complex findings into clear, impactful insights
  
• Experience creating polished, concise research deliverables that drive design decisions
  
• Comfortable juggling multiple projects and deadlines simultaneously
  
• Excellent written, visual, and verbal communication skills
  
• Mindset & Organization:
  
• Highly self-motivated with strong time management and organizational abilities
  
• Passion for advocating on behalf of users and driving user-centered design
  

Benefits

Benefits: 

• Hybrid Work Schedule (85% Remote ; 15% On-Site) 
  
• Health, Dental, Vision Plans
  
• Office Lunches
  
• Team Events & Retreats
  

Why You’ll Love Working Here

• Work on diverse, high-impact projects with top-tier clients
  
• Collaborate with a creative and strategic team of designers, researchers, and product thinkers
  
• Use cutting-edge tools and proprietary platforms to push the boundaries of digital research
  
• Be part of a culture that values curiosity, empathy, and continuous improvement
  

Ready to shape better experiences through meaningful research? Apply now and help us build the future with insight-driven design.

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