Job Description

Job Summary:

As a Team Member at Sbarro, you will play an essential role in ensuring customers have a positive dining experience by providing outstanding service, preparing high-quality food, and maintaining a clean, welcoming environment in the restaurant.

Key Responsibilities:

1. Customer Service:
• Greet customers in a friendly and welcoming manner.
• Take customer orders accurately and promptly, answering any questions regarding the menu.
• Process customer payments and provide correct change or receipts.
• Serve food to customers in a timely and professional manner, ensuring their satisfaction.
• Address customer complaints or concerns professionally and resolve them effectively.
2. Food Preparation:
• Assist in preparing pizza, pasta, salads, and other menu items according to Sbarro's standards.
• Operate kitchen equipment (ovens, fryers, grills) safely and efficiently.
• Ensure food is prepared fresh and consistently meets the restaurant's quality standards.
• Portion and assemble food items accurately and efficiently for both dine-in and carry-out orders.
3. Cleaning and Sanitation:
• Maintain cleanliness in all areas of the restaurant, including the kitchen, dining area, and restrooms.
• Clean and sanitize kitchen equipment, utensils, and workstations regularly to meet health and safety regulations.
• Ensure all food safety procedures are followed, including the proper storage, handling, and preparation of food items.
4. Cashier and Register:
• Operate the cash register and handle transactions accurately, including cash, credit, and mobile payments.
• Maintain a clean, organized, and efficient register area.
• Provide customers with receipts, handle returns or exchanges, and ensure all transactions are correct.
5. Team Collaboration:
• Work as part of a team to ensure smooth restaurant operations.
• Communicate effectively with coworkers to ensure customer orders are completed accurately and efficiently.
• Help train new team members or assist with cross-training in other restaurant areas.
• Support team members during busy periods to ensure excellent service and order accuracy.
6. Inventory and Stocking:
• Help with stocking and organizing food, beverages, and other supplies.
• Assist in managing inventory and ensuring products are well-stocked and rotated according to company guidelines.
• Monitor the inventory and notify management of low stock levels to ensure timely replenishment.
7. Other Duties:
• Assist with opening and closing duties, including cleaning, organizing, and prepping the restaurant for the next shift.
• Perform other tasks as directed by the restaurant manager or supervisor.

Skills and Qualifications:

• Customer Service: Strong communication skills and the ability to engage with customers in a friendly, professional manner.
• Teamwork: Ability to work effectively with other team members and contribute to a positive, collaborative environment.
• Attention to Detail: Ensures food is prepared to the restaurant's high standards and that customers receive accurate orders.
• Time Management: Ability to work efficiently and handle multiple tasks simultaneously, especially during busy times.
• Cash Handling: Ability to process payments accurately and manage cash register transactions.
• Food Safety Knowledge: Familiarity with food safety and sanitation standards (training may be provided).
• Physical Stamina: Ability to stand for extended periods and perform physical tasks, including lifting up to 25 pounds.

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