Job Description

Key Responsibilities:

1. Customer Service:

• Greet customers with a friendly and welcoming attitude.
• Take customer orders accurately and efficiently, ensuring all menu items are described clearly and correctly.
• Provide assistance with menu choices and suggest promotional items or new products.
• Handle customer complaints or concerns in a professional manner and escalate to management when necessary.
• Ensure that customers are served in a timely manner and that their orders are accurate.

2. Food Preparation & Quality:

• Prepare food items according to Carl's Jr.’s quality standards, ensuring accuracy and consistency.
• Follow food safety guidelines for food handling, storage, and sanitation.
• Operate kitchen equipment such as grills, fryers, and ovens safely and efficiently.
• Maintain cleanliness in the food prep areas and adhere to sanitation standards at all times.
• Assemble and package food items for delivery to customers.

3. Cleanliness & Organization:

• Keep the restaurant clean, including dining areas, kitchen, restrooms, and workstations.
• Ensure the dining area is always tidy, wiping down tables, and clearing dishes.
• Restock food and beverage supplies as needed, ensuring items are organized and easily accessible.
• Empty trash bins and ensure the restaurant is well-organized and inviting.

4. Cash Handling & Register Operations:

• Operate the cash register to process customer payments accurately.
• Handle cash, credit, and debit transactions, providing accurate change and receipts.
• Assist with maintaining an organized and accurate cash drawer.
• Follow all company procedures for cash handling, including opening and closing register duties.

5. Teamwork:

• Collaborate with fellow team members to ensure smooth operations and customer satisfaction.
• Assist other team members with tasks when necessary, especially during peak hours.
• Communicate effectively with other staff members and management to ensure the restaurant’s goals are met.
• Contribute to a positive, team-oriented work environment.

Skills & Qualifications:

• Education: High school diploma or equivalent (preferred but not required).
• Experience: Previous experience in food service or customer-facing roles is a plus, but not required.
• Customer Service: Excellent communication skills with the ability to provide friendly and helpful service to all customers.
• Teamwork: Ability to work effectively with others in a fast-paced environment.
• Attention to Detail: Ability to follow instructions, maintain food quality, and ensure cleanliness standards are met.
• Flexibility: Willingness to work varied shifts, including nights, weekends, and holidays.

Physical Demands:

• Ability to stand and walk for long periods during shifts.
• Ability to lift and carry up to 50 pounds.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Ability to work in varying kitchen temperatures, including hot grills and ovens.

Additional Information:

• Competitive hourly wage based on experience.
• Employee discounts on Carl’s Jr. menu items.
• Opportunities for advancement within the company.
• Training and development programs to help you grow in your role and the company.

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