Our client, a leading telecommunications company, is hiring a ServiceNow TSM Developer to join the team remotely on a 12-month contract. The successful candidate will play a key part in enhancing and expanding their ServiceNow Telecommunications Service Management (TSM) capabilities by helping to drive greater service delivery efficiency, automation and overall operational performance.
Responsibilities
Design, develop and configure ServiceNow TSM modules and workflows in alignment with telecommunications industry standards.
Partner with architects, process owners and business stakeholders to deliver scalable, high-performing solutions that support telecom service operations.
Integrate ServiceNow with other telecommunications systems and tools to enable seamless data exchange and comprehensive service visibility.
Customise user interfaces, business rules, scripts and data policies to align with specific project needs.
Participate in testing, deployment and post-implementation support to ensure successful delivery of new TSM features and enhancements.
Provide technical expertise and best practice recommendations to support continuous improvement and optimization of the ServiceNow platform.
Skillset
At least 5 years of practical experience in ServiceNow development, with proven expertise in Telecommunications Service Management (TSM) modules.
In-depth knowledge of telecom service management processes, including order management, service inventory and fulfilment.
Demonstrated proficiency in ServiceNow configuration, scripting (JavaScript, Glide) and system integrations using REST/SOAP APIs.
Working knowledge of ServiceNow CMDB, CSM and ITSM functionalities.
Strong communication and teamwork skills, with experience collaborating in cross-functional project environments.
ServiceNow Certified Application Developer (CAD) or TSM certification is a bonus.
US Citizenship is required.
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