Location: San Francisco, CA
We are seeking a detail-oriented ServiceNow ITOM Tester to validate and ensure quality delivery of IT Operations Management (ITOM) solutions on the ServiceNow platform. The role requires strong functional and technical testing experience across ITOM modules, integrations, and discovery processes.
Perform functional, integration, regression, and UAT testing for ServiceNow ITOM implementations
Validate ITOM modules including Discovery, Service Mapping, Event Management, and CMDB
Create and execute test plans, test cases, and test scripts based on requirements and user stories
Validate Discovery schedules, MID Server configurations, and CI data accuracy
Test integrations (REST/SOAP) with monitoring and third-party tools
Log, track, and retest defects using JIRA, ServiceNow, or similar tools
Collaborate with developers, architects, and business stakeholders to ensure quality releases
Support release cycles and production validation
Strong hands-on experience testing ServiceNow ITOM modules
Solid understanding of CMDB, Discovery, Service Mapping, and Event Management
Experience in manual testing ; exposure to automation is a plus
Familiarity with Agile/Scrum delivery models
Experience with test management and defect tracking tools (JIRA, ALM, ServiceNow)
Good analytical, documentation, and communication skills
Experience testing integrations with monitoring tools (Splunk, Dynatrace, SolarWinds, etc.)
Exposure to ITSM processes (Incident, Change, Problem)
ServiceNow CSA or ITOM certification
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