Job Description
The Legal, Compliance, Audit, Risk and Sustainability (LCARS) team at Verisk is seeking a highly motivated and seasoned
Senior Operations Manager to partner closely with the Head of LCARS Operations to support departmental functions rolling up to Verisk's Chief Legal Officer (CLO). This position requires a blend of hands-on operational leadership, strong project and program management capabilities, and a data-driven approach to performance and process optimization. The ideal candidate will drive complex initiatives-from budgeting and spend management to acquisition transition planning to process improvements and technology implementation-while ensuring seamless execution and collaboration across teams. The role will necessitate balancing detailed execution with big-picture management of operations.
- Operational & Program Leadership: Serve as a partner to the Head of LCARS Operations by managing day-to-day operations and providing broad oversight of the team's scope of responsibilities, balancing tactical execution with long-term planning.
- Project & Program Management: Lead and oversee cross-functional initiatives with strong planning, timeline creation, risk identification and mitigation, and stakeholder management to ensure projects progress smoothly and deliver on objectives.
- Financial & Legal Spend Management: Drive budgeting, forecasting, and financial analysis, particularly in support of the Risk function. Additionally, support other efforts related to invoicing, purchase orders, and legal spend as well as contribute to optimizing outside counsel and vendor selection and relationships.
- Mergers & Acquisitions Support: Provide operational support during M&A transactions, managing document storage, transition planning and execution to facilitate smooth integration.
- Contracting Operations Oversight: Lead initiatives to enhance contracting workflows and vendor management processes, ensuring compliance and continuous performance improvement.
- Knowledge Management: Develop and maintain knowledge management frameworks to facilitate easy access and sharing of critical information within and across functional teams.
- Performance Metrics & Dashboards: Facilitate the creation, implementation, and maintenance of operational metrics and dashboards to monitor performance and identify opportunities for optimization.
- Process Analysis & Optimization: Analyze complex operational processes, identify inefficiencies or bottlenecks, and lead initiatives to streamline workflows, leveraging technology and automation where appropriate.
- Technology & Artificial Intelligence (AI): Evaluate, recommend, and implement technology solutions, including AI, that drive process innovation and operational efficiency.
- Mentorship & Talent Development: Provide mentorship and guidance to junior staff, fostering a culture of continuous learning and operational excellence. Co-lead the co-op and internship program, managing project assignments, conducting regular check-ins, and delivering constructive feedback to support their development.
- 10+ years of operations experience, ideally within a corporate or in-house legal department. Candidates with a stellar track record in the combined space of project management and lean six sigma may also be considered; however, preference will be given to those with direct experience in legal operations settings.
- Proven ability to maintain strict confidentiality, as well as strong judgment and discretion.
- Exceptional analytical and critical thinking skills, with a demonstrated commitment to continuous improvement and operational excellence.
- Highly organized and deadline-driven, with experience creating timelines / project plans and managing multiple concurrent projects, priorities, and cross-functional stakeholders.
- Adept at identifying operational challenges and implementing practical, scalable solutions to streamline workflows and increase efficiency.
- Strong financial acumen, with previous experience in budget development, forecasting, accruals, financial analysis, and variance reporting highly preferred.
- Demonstrated ability to define key performance metrics, implement measurement frameworks, and build dashboards and reporting tools (e.g., in Excel or Power BI) to track departmental performance and outcomes.
- Exceptional written and verbal communication skills, with the ability to adapt communication style to needs of the audience.
- Proven track record of building collaborative relationships, earning trust, and fostering a positive, team-oriented work culture.
- Seasoned, knowledgeable and extremely comfortable with tech platforms / systems, as well as artificial intelligence. Tech advocate or tech-forward, and familiar or experienced with: CLM and CRM tools, Smartsheet and Microsoft 365 suite of applications (i.e., Word, Excel, PowerPoint, SharePoint, Teams, Forms, Power Apps, Power Automate, and Power BI).
- Experience in process design, mapping, documentation, and implementation, with a strong focus on driving operational improvements and efficiencies.
- Skilled in change management and organizational adoption, with experience leading rollout strategies for new processes, tools, and technologies-including the development of training materials, user guides, and hands-on support to drive engagement and long-term adoption.
- Proven ability to mentor, coach, and lead team members, fostering a collaborative environment, supporting professional growth, and guiding staff toward achieving performance goals and project milestones.
About Us For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.
At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.
For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.
We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.
Verisk Businesses Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision
Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences
Property Estimating Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient
Extreme Event Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.
Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance
Marketing Solutions - delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagement
Life Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.
Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger
Verisk Analytics is an equal opportunity employer.
Verisk invests in a benefits package for all employees that includes the following: Health Insurance, a Retirement Plan, Disability benefits, and a Paid Time Off program. We offer a competitive total rewards package that includes base salary determined based on role, experience, skill set, and location.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.
Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
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