Job Description

Salary Range: $85,000 - $105,000

Job Posting End Date: September 5, 2025

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way .

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. 
• If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Strong organizational and multitasking abilities.

• Excellent written and verbal communication.

• Proficiency in CRM and account management tools (preferred).

• High attention to detail and accuracy in data entry and reporting.

• Ability to prioritize task and manage time effectively.

• Strong problem-solving skills and a customer first mind-set.

• Basic understanding of billing and invoicing processes.

• Ability to work well in a team environment and handle confidential information.

Education & Experience Required

• Bachelor's Degree in Business Administration, Management or a related field
• 1 or more years’ experience with disability, life, FML, state and company leave products, account management, customer service or administrative support.
• Experience with servicing customers in a professional environment.
• Upon hire certifications/licenses: Licenses dependent upon product being support with specified time frame.

Or an equivalent combination of education and experience

Travel

Less than or equal to 10%

Principal Duties & Responsibilities

• Serves as a primary point of contact for Sr Account Managers, Account Executives, and clients responding to inquiries and relaying important information between clients and the account management team.

• Assist with scheduling meetings, preparing materials for client presentations, and organizing follow-up tasks.

• Maintains and updates client information, ensuring accuracy and completeness of account data.

• Prepares regular performance reports and presentations on account status, client engagement, and service utilization for internal review; analyzes data, and responds to customer requests.

• Acts as a liaison between internal partners, and customers/consultants; Helps troubleshoot client issues and escalate complex concerns to the appropriate team members.

• Submits service tickets and product requests; works with billing, commission and banking teams for client specific needs.

• Builds customer and consultant relationships; assists with collateral needs for customers; attends benefit fairs/enrollment meetings when requested by customers.

• Works with drafting and compliance for customer specific needs

• Supports ongoing projects by managing timelines, tracking deliverables, and ensuring that client expectations are met.

• Performs other duties as needed.

Total Rewards

The salary range for this job is $85,000 - $105,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.

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