Job Description

Quality Truck Care Center is looking to fill our Outside Parts Sales position in Oshkosh.

We are a family-owned company that has been operating since 1986. We are a Western Star Truck Dealer, and we are the only XCMG heavy equipment dealer in Wisconsin. We are certified for Detroit, Cummins, Cat, and Allison; and service many more! We have locations in De Pere, Appleton, Oshkosh, and Fond du Lac.

What you can Expect from a Career at Quality Truck Care Center!

· Vacation with Rapid Accumulation up to 4 weeks!

· Additional Rapid Accumulating PTO time up to 192 hours

· Monthly Efficiency Bonus

· Uniforms

· Flexible Work Hours

· Health/Dental/Vision

· Supplemental Insurance Options

· HSA and FSA Plans!

· 401K with Employer Contribution

· Health and Fitness Membership Participation

· $140.00 Annual Boot Allowance

· Tuition Participation Plans

· Extensive OEM Training w/additional Compensation

· Personal Development Training

· Advancement Opportunities

· Apprentice Programs!

· Referral Reward Program

· Personal Financial Planning Program

Position Summary:

Responsible for the development and growth of outside sales as it relates to current and new products. Sells, delivers, and picks up parts.

Primary Duties and Responsibilities:

· Educating customers about product features and benefits, and providing expert parts solutions tailored to their specific needs

· Assists customers in determining and selecting appropriate parts. Provides price quotes and other parts information.

· Informs customers of specials and companion part requirements, ensuring that the customer is exposed to the full product line.

· Actively identifying leads, making sales calls (phone and in-person), and converting prospects into customers to grow the sales territory

· Maintains parts vehicle. Notifies manager of any repairs or maintenance required.

· Represents Quality Truck Care Center in a professional manner, remaining friendly and courteous in all customer and co-worker interactions.

· Taking parts orders, advising on part availability, communicating delivery information, and following up on orders to ensure customer satisfaction

· Follows up on back orders. 

· Responds to customer inquiries and complaints.

· Issues credits for returned parts after verifying purchase and pricing by reviewing original invoice.

· Participates in annual physical inventory.

· Performs other duties as assigned.

Required Qualifications:

• Valid Wisconsin Driver’s License.

• Effective communication for interacting with customers, building a rapport, being able to convey product information

• Time Management & Organization: To efficiently manage sales territory, plan routes, and balance prospecting with customer service

• Product Knowledge: A solid understanding of the parts and equipment being sold

• High school diploma or equivalent

Physical Requirements:

• Ability to drive an automobile

• Ability to communicate with others verbally (telephone and in person) and in written communication methods (handwritten and electronic correspondence)

• Ability to lift 50 lbs. from floor to waist and carry

Work Environment:

The employee is exposed to moving mechanical parts and vehicles. The employee is occasionally exposed to dirt, dust and fumes from the shop, as well as temperature changes due to weather. The noise level in the work environment is usually quiet to moderate

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