Job Description

The Offer

• Assistant Housekeeping Manager Wanted for Luxury Hotel in DC!

The Job

• Onboarding (0,5 month): You will receive orientation to the local community to include housing and transportation, cultural opportunities and includes learning about our company’s customers, culture, business strategies, etc.; the trainee will receive an extensive hands-on orientation including learning the responsibilities of the Reservations, Housekeeping Supervisory, Food and Beverage, Human Resources, Sales, Catering, Accounting, Security, Engineering, Concierge and Front Office. There will exposure to the systems in which we use on a daily basis including Kronos, HotSOS, REX, and Opera. This is a month long rotation with constant feedback from managers to learn all facets of the hotel.
• Asst. Housekeeping Mgr Operations Skills Acquisition (2,5 months): You will learn to analyze, develop and maintain quality standards, utilizing a continuous improvement approach to ensure high quality, cost effective and customer focused operation; learn to manage the daily operations of the department and ensure adherence to standards; learn the operational functions consistent with the department’s strategic plan and vision for the division and the company; learn to maintain a high level of service by constantly training and coaching all staff; inspect and oversee the cleanliness and maintenance of all function space; coordinate with other department to ensure the highest level of product delivery. This is a functional program and not departmentally based. As such, this skills acquisition phase may run concurrently with other skills acquisition phases.
• Asst. Housekeeping Mgr Management Skills Acquisition (3 months): You will learn to analyze a team’s performance; set performance goals for team and individual team members; assist with the development and implementation of training and performance improvement plans; learn to communicate effectively with staff members and provide ongoing support and guidance; learn to hold team members accountable for their goals and responsibilities; train, coach and counsel staff members; learn to conduct performance reviews; learn to motivate team members; learn to select, train and retain team members; learn disciplinary actions and dismissal procedures. This is a functional program and not departmentally based. As such, this skills acquisition phase may run concurrently with other skills acquisition phases.
• Asst. Housekeeping Mgr Financial Skills Acquisition (3 months): You will learn to monitor the control of the labor and product costs; assist with the review of team member staffing levels and their assignments; learn to manage inventory; assist with daily and weekly forecasting, scheduling and staffing; learn payroll procedures; learn various cost control methods; learn to make decisions that control costs; assist in preparing financial reports; schedule staff so that proper coverage is maintained while keeping payroll costs in line; learn to understand revenue and expense tracking to ensure reporting accuracy. This is a functional program and not departmentally based. As such, this skills acquisition phase may run concurrently with other skills acquisition phases.
• Asst. Housekeeping Mgr Skills Implementation (9 months): You will implement and build upon the skills acquired during the previous Skills Acquisition phases. This includes leading and mentoring, improving organizational efficiency, time management, planning and organization, generating revenue, cost control, decision making while providing excellent customer service. This phase will constitute the majority of the program length, allowing MITs to apply and integrate the skills acquired in the previous phases. This is a functional program and not departmentally based. As such, this skills acquisition phase may run concurrently with other skills acquisition phases.

The Profile

Strong candidate, this is the position of growth and the next step would be Director of Housekeeping. I think a candidate with a good solid operational background will be able to learn more leadership skills, the American hotel industry, and of course union experience.

Requirements:

• Excellent English
• Must have current Asst. HSK experience at a luxury business hotel
• Trainee will need to give examples of how they handled guest complaints during interview
• Trainee will need to have a clear management style in regards to how you would motivate your team by coaching and training them on new ideas or suggestions
• Outgoing personality
• Must be able to solve problems and be quick on their feet with speaking to the high-end clientele, they will be responsible for their entire shift/staff, they will have to handle any emergencies or complaints.

The Employer

Our client is as close as anyone can get to staying at the White House, short of being invited by the President. The historic hotel has a total of 124 rooms and 21 suites. It is located on Lafayette Square, across from the White House, and within walking distance of the National Mall, Washington Monument, Smithsonian museums, and National Geographic Society.

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