Job Description

Salary: $49,920 - 52,000 per year Requirements:

• Education: An Associate degree in Information Technology or a related field. Extensive experience and relevant IT certifications may be considered in lieu of formal education on a case-by-case basis.
• Experience: A minimum of two years in IT desktop support, customer service, helpdesk, and general technology assistance.
• Skills/Special Qualifications:
• - Customer-focused and service-oriented with strong interpersonal, typing, and verbal/written communication skills.
• - Proficient in prioritizing tasks and multitasking, with a quick learning ability.
• - Professional demeanor, self-motivated, and trustworthy.
• - Strong diagnostic, analytical, and troubleshooting skills; detail-oriented, reliable, and dedicated.
• - In-depth knowledge of PC hardware, software, and audio-visual technology.
• - Required networking skills include basic familiarity with Microsoft Active Directory and Outlook.
• - Relevant IT certifications like A+, Network+, MCSP, etc., are advantageous.

• 1. Provide technical assistance to end users primarily during standard business hours, with some after-hours and overtime work as needed.
• 2. Support computerized testing and instructional classroom technology.
• 3. Assist applications used by faculty for online, virtual, and web-enhanced course delivery.
• 4. Offer direct support to faculty for hosting web conferences.
• 5. Address questions and troubleshoot computer, phone, and network issues for users either in person or remotely via telephone or remote access, utilizing basic trouble ticketing software.
• 6. Assist with the use of computer hardware and software, including printing, installation, word processing, spreadsheets, email, operating systems, network and wireless connections, and provisioning of mobile devices.
• 7. Aid in user account management and permissions for staff and students.
• 8. Provide desktop application support for Windows, Microsoft Office, and various software applications.
• 9. Support the IT team with inventory, asset management, documentation, and usage tracking.
• 10. Maintain computers, networks, phones, and audio-visual technology in classrooms, labs, libraries, conference rooms, and offices.
• 11. Install, configure, and maintain Windows operating systems and desktop applications.
• 12. Guide faculty to current technical and college-wide resources (e.g., Online Library, LMS, Screencast-O-Matic, ERC).
• 13. Create technical support and How-To videos for faculty and students.

• Active Directory
• Hardware
• Support
• Mobile
• Network
• Web
• Windows

More:

We offer a flexible schedule primarily from Monday to Friday, between 8 AM and 3:30 PM MST, with the requirement for additional flexibility during finals week. The pay range for this position is between $24 and $25 per hour. This role is essential for providing direct Tier 1 support in both Instructional Technology and Information Technology, ensuring that our faculty, administration, staff, and students have the necessary tools and assistance to achieve their educational goals. As the primary technology service provider for our campus, you will communicate via email, phone, and a ticketing system, as well as through remote desktop support. It is imperative that you hold a strong customer service commitment to deliver quality support to our campus community.

last updated 48 week of 2025

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