Job Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities:

• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Communicate with housekeeping to make sure guest rooms are ready
• Handle customer complaints as necessary
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Bookkeeping: keep accurate records of all hotel guest account information

Qualifications:

• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• High school diploma, GED, or equivalent
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations

About Company: The Comfort Inn Battle Mountain is committed to providing exceptional guest experiences through our clean rooms and outstanding reputation. At Comfort Inn Battle Mountain, we believe that if you take care of your team, they will take care of your guests and recognize that in this tight-knit community, our success is due to the support and relationships we have built and continue to foster. We are managed and operated by Structure Hospitality, a Utah-based hotel management company that prioritizes people and culture. Our hotel is driven by a passion for service above self and guest satisfaction. Comfort Inn Battle Mountain in Lander County is nestled in a mining community known for copper and gold. The nearby distinct peak, Battle Mountain, adds to the unique geography. Outdoor enthusiasts can explore scenic landscapes and encounter diverse wildlife. Battle Mountain has historical significance in the development of the Transcontinental Railroad.

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