Job Description
Are you serious about Tacos? We are! We're Pacific Bells, a Franchisee of Taco Bell. We operate over 270 restaurants in 8 states.
Summary The Director of Operations reports directly to the Regional Vice President and provides leadership and direct supervision for up to 6 Area Coaches/Senior Area Coaches (District Managers), encompassing at least 30 or more restaurants. They are accountable for operational effectiveness, financial management, talent management, and administrative reporting for each of the areas under their supervision.
Responsibilities Conducts restaurant visits, individually, with Area Coaches/Sr. Area Coaches and with other key staff members to ensure the following: (To comprise 65% of total schedule) - Proper execution of all standards, at or above expected levels
- Area Coaches and RGMs/AGMs use all available resources to ensure that their restaurants are fully staffed with qualified management and crew
- Training and certification levels are established and attained in all areas
- All facilities and equipment are properly maintained in original operating condition and all needed repairs are made promptly
- All COS, labor costs and controllable costs are monitored and analyzed to maintain these at or below budgeted levels. Coaches Area Coaches and RGMs/AGMs to take specific corrective action when necessary
- All restaurants operate in a safe and secure manner, including food safety, cash controls, employee injuries, general liability, and property damage
- All restaurants properly execute new product/promotion rollouts, all POP and take advantage of local marketing opportunities to meet or exceed budgeted sales levels
- All human resources policies and procedures are followed and all restaurants are in compliance with all local, state and federal laws
Ensures personal and Area/restaurant effectiveness through communication, planning and organizing, time management and reporting (To comprise 35% of total schedule) - Conducts regular Area Coach Meetings and participates in RGM meetings, at least one per area per quarter. Also participates in restaurant level management meetings periodically.
- Reviews, prioritizes and approves restaurant CAPEX requests and works with maintenance and vendors to ensure timely repairs/installation
- Works with Area Coaches to develop, revise and complete annual restaurant budgets to meet company budget deadlines and compiles/recommends items and projects for annual CAPEX budget
- Prepares and conducts effective performance appraisals on all Area Coaches under their supervision and helps to develop performance improvement objectives
The duties of this position may change from time to time. The Company reserves the right to add or delete duties and responsibilities at the discretion of its managers or franchisor. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
Qualifications - Bachelor's degree in a business-related discipline is preferred
- Five years of food service operations experience at the District Manager or equivalent level is mandatory.
- Valid Driver's License and reliable personal vehicle
- Displays strong people development skills
- Above average coaching, feedback and listening skills
- Strong analytical and problem solving skills
- Professionally prepare and deliver presentations, seminars, etc. to all employee levels within the company
- Strong decision making and conflict resolution skills
- Well-developed business maturity and interpersonal skills
- Knows the importance of information confidentiality and only shares such information with those who have the need to know
- Strong desire to train & to continue their own development
Benefits - Salary minimum of $100,000, commensurate with experience, plus bonus
- Safe Harbor 401(k) with company match
- Medical, Vision, and Dental insurance
- Employee Assistance Program
- Team Member Assistance Fund
- Flexible schedule
- Life insurance, HSA, FSA, and a large assortment of other coverages
- Generous PTO
- Vehicle, Internet, and Cell Phone reimbursement plans
- Company laptop and other tech provided
- Free food
- Discounts at our other franchised brands
Job Tags
Local area, Gangs, Flexible hours,