Job Description

🕺About the Role

Join the Flex Customer Experience team as a key contributor. We're not just looking for someone to handle inquiries but to genuinely advocate for our customers, ensuring every interaction is smooth, insightful, and adds value. This role requires a proactive problem-solver who thrives in a fast-paced environment and enjoys collaboration beyond traditional support roles.

✅ What You’ll Do

• Be the face of Flex, delivering empathetic and precise support via email, chat, and phone.
• Quickly identify and resolve complex issues independently, thinking creatively and resourcefully.
• Collaborate with engineering and other teams to diagnose and fix software bugs, ensuring smooth product operation.
• Create and maintain helpful resources like FAQs and guides to empower users.
• Analyze customer interactions to identify trends and areas for improvement in our products and processes.
• Propose improvements to internal tools and workflows, driving efficiency and productivity.

⚡️What Makes You a Great Fit

• You exhibit high emotional intelligence (EQ), maintaining composure and understanding amidst complex interactions.
• You’re naturally curious, someone who enjoys investigating and solving problems. 
• You're an organization maven, efficiently structuring multiple priorities to ensure productivity and adherence to internal KPIs. 
• You're tech-savvy, unafraid to explore and learn new tools, constantly improving and mastering your technical skillset.
• You're dependable and work independently without needing supervision.
• You thrive in fast-paced environments with dynamic priorities.

👀What We’re Looking For:

• Fluent in English with exceptional communication skills. 
• Availability to work nights and weekends. 
• 2+ years of experience in fintech or financial customer support.
• Familiarity with tools like Zendesk, Salesforce, and HubSpot.

Job Tags

Remote job, Full time, Flexible hours, Night shift, Weekend work,

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