Contact Center Specialist
Location: Dallas, TX | Onsite (Potential for remote after training)
COMPENSATION & SCHEDULE
• $17.50/hour
• Monday – Friday, 8:00am to 5:00pm
• W2 Employment
• Start Date: ASAP
ROLE IMPACT
As a Contact Center Specialist, you’ll serve as the front line for one of the DFW area's major hospitals. You will assist patients and families with appointment scheduling, registration, and service inquiries. Your communication skills and attention to detail will directly impact patient experience and operational efficiency.
KEY RESPONSIBILITIES
• Answer inbound calls and electronic requests from patients, families, and external contacts
• Register new patients and schedule healthcare appointments accurately
• Provide clear responses to general inquiries, complaints, and service concerns
• Document interactions using hospital web-based systems in a paperless environment
• Collaborate with internal teams to resolve issues promptly and professionally
MINIMUM QUALIFICATIONS
• 2+ years of call center experience
• High school diploma or GED
• Stable work history required (no frequent job changes)
• Excellent verbal and written communication skills
• Strong attention to detail and multitasking ability
CORE TOOLS & SYSTEMS
• Web-based scheduling platforms
• Electronic medical record (EMR) systems
• Multi-line phone systems
• Microsoft Office Suite
• Internal messaging/email platforms
PREFERRED SKILLS
• Prior healthcare or medical scheduling experience
• Familiarity with HIPAA regulations
• Bilingual (English/Spanish)
LEGAL NOTICE
• Must pass background check, drug screen, and skills testing
• Proof of flu vaccination required
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:
...they may be empowered to live, love, work, learn, play, and pursue their dreams. Liberty is now hiring for a full time Quality Reviewer position which involves investigating complaints regarding services administered by waiver providers. Additional...
DescriptionDirector of Marketing and Communications The Center for Elders Independence is a PACE (Program of All-Inclusive Care for the elderly) organization (PO) that uses an interdisciplinary team approach for care planning and implementing purposeful high...
...Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers. Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home. Job Security - you could...
...About Us Endeavor Air is a wholly-owned subsidiary of Delta Air Lines. Flying as Delta Connection Endeavor operates141 regional jets... ...Our team promotesan inclusive environmentin all aspects of the airline and our operation. As an EEO employer we provide opportunities for...
Are you a skilled data professional with a passion for transforming raw data into actionable insights and a proven track record of learning and implementing new technologies? The Finance Data & Insights Team is an agile product team responsible for the development, production...