Position Overview/Project Details: Performs necessary duties in supporting a large volume of patients, both new / prospective and current / established, in scheduling and relaying information to or from care team, using established scheduling guidelines; and in facilitating internal communication across organization. Responds to calls, faxes, email, in basket messages, from patients and or those calling on their behalf, providers, care team, and or leadership in support of timely, compassionate and accurate scheduling Processes referrals appropriately, as directed by department polices and business rules. Identifies crisis situations, elicits key information, and manages the call accordingly. Collects relevant caller data accurately and quickly during the telephone conversation
Minimum Qualifications & Experience: Two years related experience in a medical office/healthcare setting or in a call/contact center.
Minimum Education: High School or equivalent
Special Qualifications/Certifications Required:
Location (If remote, list as so): Irwindale/Hybrid
Schedule: 830am-5pm
FTE Conversion/Extension possibility? Yes
Interview Type (phone, Teams, in-person, etc.): Teams
Any other information you'd like suppliers to know: Strong customer service skills Display tact / diplomacy in dealing with callers / visitors Remain clear and accurate when speaking Be detail-oriented, take initiative, and work well with others Excellent verbal / written communication skills and organizational skills Bi-lingual preferred Foster and promote a positive image Answer telephones Compile data Input data into computer programs Maintain filing systems Research information.
Answers general inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention.
Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature.
Follows basic procedures and scripts, using fundamental knowledge to navigate company's customer information systems and/or order system along with a basic knowledge of company, services, and products.5-10 years of experience
Regards,
...Position Dates: June 3 - August 9, 2024 Summer Programs Assistants (SPA) are trained to work and assist with all summer programs (... ...assist with all programs as needed. This can include serving as a teaching assistant, camp counseling, leading camp activities, performing...
Position Overview: Now Hiring: Staff Accountant Location: West Palm Beach, FL Schedule: Full-time, MondayFriday Office Hours: 8:15 AM 5:00 PM Flexible hours with required overtime during tax season (FebruaryApril). What is in it for you: Benefits...
...We are looking for Quality Assurance/Inspector Representatives with experience in Welding/Piping to join our teams in the Holly Springs... ...global partner inthe Semiconductor, Microelectronics, Pharmaceutical and other Life Science Industries !Come join an awesome team...
...existing and potential members. Maintain quality service standards set by the organization. Minimum Qualifications (Education, Experience, Skills)~ High school diploma or equivalent. ~1 year of customer service experience. ~ Willingness to train and to learn...
...Information Systems, or related field. 5+ years of hands-on ServiceNow development experience. Strong knowledge of JavaScript,... ...(CSA) is required. ServiceNow Certified Application Developer (CAD). Desired Skills: ServiceNow Certified Implementation...