Job Description

Create a single entry point for all Ambulatory services offered within MSHS, Community referrals and assist with throughput. Assesses urgency of evaluation or treatment request and refer patients to appropriate level of care within our Mount Sinai Health System. Performs the following tasks in an efficient and cost-effective manner as assigned in order to respond to treatment needs of patients.

• Collects  initial clinical information from potential patients and outside referral sources in order to facilitate new referrals
• Coordinates  administrative and data collection efforts in the Central Access Center Hub
• Provides direct telephone triage service to patients and families
• Collection  and verification of patient insurance information upon intake
• Monitors managed care  authorization  and tracks follow-up  visits
• Notifies manager of any problems  regarding  authorization. Notifies clinician of number of visits  allowed  and when patient is approaching completion. Follows up with clinician to ensure proper documentation for managed care authorization
• Collaborates  the maintenance of outpatient treatment reports with clinicians and submits to Insurance company in order to retain timely filing
• Follows up with patients and referral sources in result of "no  show" and ensure outreach of MCT if applicable
• Assists external inpatient units with discharging of new patients and ensuring appropriate level of care is met       '
• Supervises 1 Data Coordinators/ Social Work Assistant and reviews performance on a regular basis in regards to proper intake procedure, working knowledge of insurance coverage for the hospital, managed care authorizations; and all duties assigned
• Conducts a minimum of monthly administrative meetings with  Data Coordinator/Social Work Assistant staff to identify problems; assist in problem resolution, and facilitate communication
• Attends System staff meetings
• Maintains appropriate patient care documentation as defined by hospital policies and procedures
• Sets appropriate priorities and responds to follow-up situations in acceptable time period
• Demonstrates ability to make decisions and manages resources
• Demonstrates sensitivity to patient/family cultural background and spiritual needs
• Responsible for data entry and maintenance of patient database,  excel  spreadsheets, Word documents  as  requested by the supervisor
• Facilitates  the intake process; communicate with registrars regarding  insurance information
• Runs  reports  and statistical analyses  as  needed.
• Coordinates  intake dates  and  times  with  clinicians
• Effectively represents the  department '  s philosophy and  policy to  other  departments  and community agents

Education Requirements

• Master's Degree Required

Experience Requirements

• Health care experience preferred. May require experience with specific populations. Supervisory experience preferred.

Licensing and Certification Requirements (if  applicable)

• LCSW is preferred

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $95450 - $150519.96 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

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