Job Description

DescriptionSummary: Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs. CHRISTUS Santa Rosa Hospital - Westover Hills (CSRH-WH) is a 150-bed hospital serving the fastest growing area of San Antonio. Specialized care includes orthopedic and surgical services, ICU, women's services, a newborn nursery, comprehensive cardiovascular care from diagnostics to open heart surgery, vascular lab, sleep center, emergency services, the CHRISTUS Weight Loss Institute, wound care, rehabilitation, and more. The campus also boasts an Outpatient Imaging Center and three medical plazas, one of which houses our CHRISTUS Santa Rosa Family Medicine Residency Program and CHRISTUS Santa Rosa Family Health Center. Responsibilities: Receives and directs phone calls from patients and physician officesSchedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteriaPrioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician's clinical staff, as well as equipment and facilitiesHandles urgent patient care calls and may alert providers to emergent patient care symptoms and concernsSchedules urgent care appointments as needed and directed by physicianGreets patients for scheduled and/or urgent care appointments and proceduresConfirms and verifies patient demographic and insurance informationCollect co-payments from patients upon arrival when applicableObtains signatures of consent from patient/guardian for treatment authorization and insurance/billing informationCollaborates with insurers to obtain patients' prior authorizations for procedures and tests as neededFollows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. Verifies eligibility for procedures or tests from various health care institutionsReviews and audits billing discrepancy reports and research errors for resolutionMaintains accurate and timely records, logs, charges, files, and other related information as requiredPerforms a variety of related administrative and clerical duties, such as retrieving files and other records, faxing, collating, data entry, and relaying messages to physicians, residents and staffPrepares special reports or spreadsheets for physicians as requestedComplies with established departmental policies, procedures and objectivesComplies with all health and safety regulations and requirementsContributes to maintaining a respectful environment of professionalism, tolerance, and acceptance toward all employees, patients and visitorsPerforms other duties as required. Requirements: Education/Skills High School Diploma or GEDProficient in software and computer systemsKnowledgeable of business office terminology / proceduresAbility to multi task and work under stressful situationEffective written and verbal communication skills Experience 1+ year of customer service experience requiredExperience with medical office terminology preferred Licenses, Registrations, or Certifications None Work Schedule: Varies Work Type: Full Time

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